Clear messages, useful updates
Use fictional examples when working with personal, client, or financial information. Keep your notes private and share only what you choose. Write on a printed copy, or use these prompts in a notebook or document app.
01. A clear request
Write a fictional message with context, purpose, action, and timing.
02. Confirming instructions
Summarise a task in your own words. Ask one clarifying question.
03. A progress update
Use: Done / Next / Blocker / Request.
04. Responding to a change
Explain how a changed task affects the deadline or scope, and ask which priority matters most.
05. My review checklist
Check recipient, names, dates, attachments, tone, and next step.
Original introductory learning material · RYEH Digital Innovation Hub. This worksheet supports practice. It is not a record of programme participation or a certificate.